Before sending in your item(s), please contact the service team on +44 (0)208 965 8522 to book this in.
Avolites provides a comprehensive range of servicing and repairs for all your products. Turnaround times typically range from 7 to 14 business days from the date we receive your item, depending on the availability of parts and components.
Upon receiving your product, we will conduct diagnostics and contact you with a service or repair quotation. Our goal is to complete the diagnostics within 5 to 7 working days, though this timeframe may extend during busy periods.
UK Shipping Address:
Avolites Service Centre, 184 Park Avenue, Park Royal, London, NW10 7XL
International:
Please visit https://www.avolites.com/find-a-distributor and contact your local or closest International Avolites Distributor/Support Team for servicing and repair.
Note: You are responsible for arranging the delivery for your Avolites product.
*The product(s) must be shipped in a flight case (excluding accessories) or packaged in a sturdy inner and outer box using bubble wrap or foam wrapping. We cannot be held responsible for any damages incurred during transit.
*During service and repair, a ‘Full Erase’ recovery will be applied. Therefore, we recommend backing up all show files and custom personalities before sending in your product.
*An Inspection and service charge of £50 + VAT will be applied if you do not provide a completed service and return sheet and choose not to proceed with the service/repair.
*Discontinued product(s) (refer to the product support policy) are no longer serviced or repaired by Avolites. For any questions regarding your end-of-life product, please contact the sales team at +44 (0)208 965 8522 or sales@avolites.com.
*End of life products with limited support are subject to a higher service and repairs labour charge (see product support policy).
